West Pennie Oswestry win Scania Service Team Award 2023

Oswestry win Scania Service Team Award 2023

West Pennine Trucks Oswestry have been declared the winners of the 2023 Scania UK Service Team Awards (STA).

The announcement was made at a black tie event at Celtic Manor Resort in Wales, recognising excellence and consistency across the Scania UK network.

It’s the first time the Oswestry branch has won the prestigious competition that is focused on a number of key customer focused metrics, making it a particularly impressive achievement.

Darren Counsell, Branch Manager Oswestry said, “I’m absolutely delighted to finish top of the table in 2023. It’s our first time winning the competition and just shows how hard the team at Oswestry have worked. It’s an award for all members of the team across service, costing, parts and the workshop, recognising the continuing efforts that the team put in day to day to focus on our customers.”

Oswestry finishing first wasn’t the only success West Pennine Trucks had in STA 2023. Stoke finished a very close second, Trafford (5th), Middleton (6th), Telford (9th) and Knighton (11th). That resulted in West Pennine Trucks finishing with the highest STA average score in the Scania UK network as all 6 depots finished in the top 11 out of 84 branches.

Richard Gilliland, Aftersales Director said, “What is particularly pleasing about the 2023 results is the level of consistency the teams across the West Pennine Trucks network have shown. Oswestry winning in 2023 follows Trafford Park winning in 2022, so we’ve had back-to-back winners which highlights the focus we place on our customers irrelevant of location.

Gilliland continued, “For our other five depots to finish in the top 11 in 2023 shows that we are aiming to deliver the best service possible and that we take pride in what we do. A lot of hard work and analysis takes place throughout the year to continually improve so to finish 2023 with this result makes me incredibly proud.”

West Pennine Trucks will continue to strive to improve in customer focused metrics and make sure they deliver the best possible service to our customers across Greater Manchester, Cheshire, Staffordshire, Shropshire and Mid-Wales.