Robert Willoughby, Aftersales Manager at HTC Croydon, wrote to us this week regarding two of his colleagues, who went above and beyond to help a customer in need:
‘Piotr Syrek, our DAFaid Technician, had a normal start to his
day, with a couple of non-starts as his first jobs. T hen he got a
call from DAFaid, to attend four vehicles at a customer’s depot in
Wimbledon, who had received a contaminated fuel delivery from
Piotr swiftly got them back on the road without too much fuss,
then after a busy morning, I took a call from one of our larger
customers in the area, who explained that they had the same
problem. To compound the pressure we already had a couple
more jobs stacked up.
It was late in the afternoon, the vehicles were fully fuelled with contaminated fuel and the customer needed them
all back on the road early the next morning.
We quickly organised some help for Piotr; our 3rd year apprentice, Nathan Alexis. Nathan was happy to help, even
though he had been in since 6am. T hey both worked through to the early hours of the morning, to make sure all the eight contaminated vehicles were ready for work the next day.
Please see below, a thank you message from the customer. What a fine example of the OAF Difference.’
‘Could you please pass on our thanks to your team last night. I understand they worked late into the night to get
everything sorted and that really helped to prevent a disaster here. Without your help and quick response it could
have been a lot worse for us, as we were at severe risk of failing operationally.’
Richard Carter, Senior Logistics Supervisor and Route Planner at Elis